Customer Services Advisor
England, Warwickshire - £19,000 - £23,000 per annum
Our client with their head office based in Warwick, seeks two Customer Services Advisors to join their ever expanding team.
Customer appreciation is key to ensuring the customer journey is effortless and of the highest standard. In this role, you will be the key point of contact for our customers.
To ensure this level of commitment, good communication skills (both written and verbal) and being a complete people person is one of the most important traits in this job.
You will be responsible for managing all queries in relation to orders, delivery, availability and general enquiries whilst providing exceptional customer service and support.
They are looking for someone who is positive, enthusiastic, committed and has a flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working.
You will be required to represent the company values in all that you do showing a positive can do attitude in a friendly and professional manner.
"Be committed to delivering exceptional customer service by putting the customer at the heart of everything you do
"Contribute and support the team with daily workload through taking calls, responding to emails and sales order processing through the relevant ordering systems.
"Talk to customers at a variety levels from B2B to B2C and have the ability to talk their language.
"Ensure that orders are processed to a high degree of accuracy and in a timely manner.
"Monitor orders, release those blocked and push through to completion.
"Taking ownership and resolving queries in a timely and efficient manner.
"Keep accurate records of discussions or correspondence with customers
"Log customer queries and complaints via internal systems and follow through to completion.
"Escalate issues to the team leaders for resolutions, when required.
"Provide pricing and delivery information in a timely manner
"Deal with general enquiries relating to product information, identification and availability.
"Taking ownership of own administration
"Drive continuous improvement within the business
"Contribute to continuous improvement ideas through team leaders