Internal Sales Co-ordinator
England, Warwickshire - £20,000 - £22,000 per annum
Our client a very well established and reputable company based in Warwick, seeks an Internal Sales Co-ordinator due to increase in departments workload.
The management of all sales contracts to ensure that the operational and commercial requirements of all customers and Group of companies are met, allowing for a Quality Customer Service to be achieved.
1.To act as a sales coordinator for nominated Account Directors and Account Managers and to assist in the maintenance and development of existing and new customers.
2.Enable sales orders and their transactions to be fully recorded, and to ensure that they are processed in a controlled manner, allowing products to be supplied to the customer, correctly and at the due date. To ensure that these orders are tracked and invoiced in a timely way.
3.Keep up to date with new products and to work efficiently and accurately in a team based environment.
4.Provide high touch customer service by building and maintaining client relationships, following departmental processes, and striving to identify continuous improvement opportunities.
"The input and maintenance of Sales Orders from written instructions.
"The creation and dispatch of Sales Order Acknowledgments to the customer, with a copy to the Account Director and Account Manager.
"The maintenance of a Pick Diary and its daily review to ensure that Pick Documents and Advice Notes are selected and taken to the Warehouse and signed for, so that product dispatch may take place by due date.
"Ensure full liaison with Purchasing validating Purchase Order input, allocation of P/O to specific S/O as appropriate, daily progressing, and consignment tracking and resolving price, delivery and specification queries.
"Updating the status of Sales Orders on computer, whether On Hold, Allocated, Back Ordered, or Completed.
"Recording the details of dispatched orders on and issuing instructions for invoicing.
"Maintaining customer and other databases related to Sales Orders, as appropriate.
"Maintaining benchmark/KPI records and file-data as directed by the Commercial Manager.
"Ensure that invoice instructions are given within 12-24 hours of POD's being received, fully referenced and supported by documentation.
"Obtain buying prices / quotations against sales enquiries.
"Maintain stocks at levels agreed with Key Account Managers, continually review min and max levels with Purchasing.
"Help to reduce / utilize slow-moving stock and prevent its re-occurrence.
"Co-operate with the Warehouse Manager to continuously improve stock accuracy.
"Maintain database records.
"Monitor the updating of individual customer operational files.