IT Technical Support Technician
England, West Midlands, Coventry - £10,000 - £30,000 per annum
Our client, a very well established Engineering firm, has an urgent requirement in their IT department. They require an experienced individual with a background in IT to provide technical IT support across multiple departments.
Overall purpose of role
Ensure all applications & technical issues raised by users on service desk and/or contact made to IT department are managed, resolved or escalated as appropriate.
These can be following areas but not limited to; Network, QAD ERP system, Windows, MS Office, Security, Payroll, HR Portal, Time & Attendance, Telephones, Mobiles, Mfg Operations. Manage issues for all end users within the group that utilise the UK data centre services.
*Install software on Servers and Clients.
*Diagnose and resolve hardware and software faults.
*Maintain User account records on business systems, Windows, HR, Payroll, etc.
*Assist in managing printer maintenance and supplies management
*Take daily backups in accordance with IT policy.
*Assist in maintaining an IT asset register showing what equipment has been allocated to individual users.
*Assist with maintaining the telephone system.
*Ensure all business systems and network is properly secure and monitored.
*Ensure data resiliency and up time by managing server resources and back up sets.
*Ability to support user issues and processes within a manufacturing environment.
*Thoroughly document and train details of all approved changes/modifications.
*Develop close working relationships with external IT partners and other main external support contacts.
*Ability to manage and support network, WAN, LAN and Wi-Fi.
*Windows server and systems architecture.
*Maintain/manage network servers, both physical and virtual, both UK and overseas.
*Maintain global system security, organisational efficiency, permissions, data integrity, backups and DR testing/alarms/power supply etc.
*Monitor/maintain infrastructure inc. Wi-Fi, switches, firewall, VPN, Remote Access servers, T&A hardware, Tower cameras etc.
*Administer and develop support procedures for the future (inc. Spiceworks maint. etc.)
*Helpdesk metrics and reporting.
*Level 2 tech support escalation from first responder.
*IT documentation/intranet development
*Continuity cover for any planned or unplanned staff shortage in IT Dept.
*Eventually train and support future level 1 helpdesk support staff
*Undertake other such duties as may be reasonably required, including out of hours working when required for major projects.
Tech Skills (experience/knowledge of)
*Knowledge of Microsoft Exchange 2007 and 2010
*Microsoft Windows (XP, 7, 8,10. Server 2003, 2008 and 2012)
*HP Proliant servers
*HP network switches
*Microsoft Office and Office 365
*Active Directory administration
*Network administration TCPIP, DHCP, DNS
*SQL and scripting
*Document management systems (Streamserve, PDM)
*Telephone systems management (Mitel)
*Time and Attendance systems
*Monday to Thursday : 8.30am to 5.00pm and Friday 8.30am to 1.30pm
*Must be available for out of hours call back, therefore live within a reasonable distance
*Free life assurance x 3 salary
*Pension scheme 3% employer contribution
*33 days holiday per year pro rata
*Flexi working available post probation period of 3 months