Residentail Life Manager
England, West Midlands, Coventry - £31,560 - £34,825 per annum
Our client seeks a Residential Life Manager to lead, manage and develop the Residential Life Events and Activities Programme across Group accommodation portfolio creating a vibrant and inclusive environment for their students. Working as a team, supported by Residential Life Co-ordinators you will ensure that students feel engaged, supported and help them to create an exceptional student experience.
You will be responsible for defining and developing corporate and Social Responsibility Programme, conducting research, identifying ideas and plans, and building relationships with partner organisations, to implement and co-ordinate a range of activities and initiatives that have a positive impact on the environment an local communities.
Tasks and Responsibilities
To directly manage and develop an improved student experience by creating innovative initiatives and events, networking and engaging with external stakeholders and internal departments to further develop a broad and engaging programme of events and activities throughout the academic year to actively
encourage student engagement within the Residential Life Programme.
To lead and manage the Residential Life Co-ordinators, setting objectives and monitoring progress in delivering and promoting the Residential Life initiatives, providing regular appraisals and support. Create a high performing culture, ensuring personal and team development, innovation and good morale.
Oversee the recruitment, management and training of a team of student ambassadors from across the full range of the accommodation portfolio.
Responsible for producing an annual calendar of events, and ensuring that they are widely communicated and promoted to students within accommodation using social and traditional media. Oversee the creation, editing and publishing of student focussed content in line with corporate guidelines.
Collaborate with other accommodation providers in delivering events and occasionally lead with the organisation of collaborative events.
Liaise with the Health and Wellbeing team, and other relevant University support departments to promote welfare support services and provide support to key campaigns and signposting when concerns regarding students are raised.
To take the lead in developing a consultation and feedback process following events and activities to effectively evidence and monitor student satisfaction. The emphasis being on enhancing the students' wellbeing, academic performance and life skills that will benefit them during their time at Coventry
University, and thereafter.
Build effective relationships with internal departments to develop an effective strategy for engaging students who live at home or off campus.
Previous experience of managing budgets.
Knowledge of effective marketing and promotions of events.
Working knowledge of social media i.e. Twitter, Facebook, Instagram, YouTube.
Led activities or ran events in which encouragement and persuasion were key.
Man management skills with experience in managing and developing an improved customer experience.